ACCESSIBILITY INFORMATION

Our Accessibility Commitment

At Rong , we are committed to creating an inclusive and welcoming environment for all attendees. We aim to provide reasonable and proportionate accessibility support across all venues, recognising that each site has different physical characteristics and limitations.

This guide outlines the accessibility arrangements available at each venue and explains how we support Disabled Access Customers before and during the event.


Accessibility Support Registration

Attendees requiring accessibility support, including companion ticket requests where applicable, must complete the Accessibility Registration Form in advance.

👉 Accessibility Form: https://forms.gle/cxLNnW6q5qdQdJy59

Please be sure a ticket is purchased before completing the above form and state the ticket reference number in the above form.


How Accessibility Works at Our Events

Accessibility arrangements vary by venue and are designed in collaboration with venue operators and specialist teams.

Support may include:

  • Accessible viewing or audience areas (where available)

  • Priority access at entry points

  • Accessible toilet facilities

  • On-site assistance from trained staff

Accessibility provisions do not alter the fundamental layout or structure of venues.



Tickets, Wristbands & Entry

  • Tickets must be purchased through official and verified ticketing platforms. Accessibility requirements, including companion ticket requests where applicable, can be registered via https://forms.gle/T69zLWN4cFc889JY8

  • Companion tickets will be issued in the same category as the ticket holder (e.g., if a VIP ticket is purchased, the companion will receive a VIP ticket).

  • Disability ID or valid photo ID is required on arrival

  • Priority lanes are available at entry points

  • Wristbands may be worn on a lanyard if preferred

  • Queue-skip access is provided where possible


Getting to the Event & Transport

1 - Airport Transfers

Wheelchair-accessible transfers can be arranged independently via:


2 - Public Transport & Car Hire

  • Public transport in Malta is generally wheelchair accessible

  • Wheelchair-accessible car hire options are currently limited


Parking (Blue Badge)

  • Blue Badge parking is available at most venues

  • Spaces are limited and must be pre-booked

  • One space per attendee

  • Parking is free of charge


On-Site Support

Each venue has:

  • A clearly signposted Box Office

  • Access to trained staff who can coordinate assistance

  • An Accessibility Manager on duty where available

If the Box Office is closed, urgent assistance is available via: +356 99995509


Additional Information

1 - Medication

  • Storage available with the Medical Team

  • Medication must be self-administered

  • Original packaging must be unopened and prescription required


2 - Lighting

  • Performances may include strobe lighting


3 - Bags & Food

  • Accessibility customers may bring a bag of a reasonable size without being subject to standard size restrictions.

  • Essential food may be brought in a transparent bag


Activities with Limited Accessibility

  • Boat Parties: Not accessible by wheelchair

We encourage customers to contact us before purchasing tickets if unsure.


Emergency Information

In an emergency:

  • Speak to event staff or security immediately

  • Local emergency services: 112


Continuous Improvement

We actively welcome feedback from Disabled Access Customers. Feedback is reviewed after each festival and informs future accessibility planning. Please email on malta@rongevents.com with any feedback!