FAQ's

GENERAL

Nope, you'll be able to buy weekend tickets and book your own hotel anywhere on the island you choose.

More details on where we suggest to stay on this page here.

The main festival events start on Friday 10th May 2024, and we'll be hosting the official pre-party on Thursday 9th May for hotel guests.

The last main festival day is Sunday 12th May 2024; the event will run into the morning of the 13th May until around 4am.

There are festival events running from each afternoon until the early hours of the next day. Full details of the programme and times will be released in advance of the festival. Keep an eye out for emails and social updates, you can sign up at the bottom of this page!

Full details of the festival operating times will be released soon..

We’ll keep the website updated with all lineup announcements and day by day breakdowns will be available before you travel with full set times in the programme. Keep an eye on our social pages for updates!

Yes, with your wristband you can go to and from the festival site and into each venue as often as you’d like.

Wristbands will only be issued once and broken/lost wristbands will not be replaced. Please look after them!

This would depend on start and end times. All box offices are located at entry of venues except Boat parties.

We can only offer refunds or exchanges if an event has been cancelled or rescheduled.

Food stalls are available at all sites and also many restaurants surrounding the areas.

No, bringing in own food and drinks onto sites is not permitted. There will be plenty of drink options and food is available too.

Yes you can as long as you have your wristband on.

TICKETS

Full details about ticket and hotel prices will be announced soon...

You can view the initial info here.

Your festival ticket gets you into the open-air nighttime venue (UNO) every night and all the pool parties at Cafe Del Mar too.

Boat parties require an extra ticket and will be released soon.

More info in this coming soon...

Unfortunately, all tickets are non-transferable and we are unable to offer any refunds for tickets no longer needed.

Please bring your new card & official form of ID with you and a letter/bill that matches your account’s address and you will be able to exchange it for your festival wristband.


Rong Open Air Festival is an 18+ only event.

Please bring your ticket & the card you purchased the ticket with.

Showing your ticket on your phone is encouraged. Please ensure ticket is downloaded on your phone ahead of event.

Please check your spam folder, updates & promotion folders. Please double check the email address you entered is correct. If you still have not received it please email support@easol.com.


Yes – 6 month payment if booked November OR pay in 3 instalments with Klarna 

In the event a customer's credit card fails to be charged, they will receive an automatic email notification and Easol will attempt to charge the card two more times. The attempts to charge the card on file will be made in one-week intervals. 

If all the attempts to charge the card fail, the customer will need to update their credit card details and pay for the remaining balance at myeasol.com/bookings.

Details from only one card will be taken but if an instalment fails 3 times you can log into your account and change the card details.

If your email changes, you will need to contact support@easol.com and they can change their email address for them so they don't miss any important info.

FLIGHTS

No. Flights are not included with tickets or hotel packages, you'll need to make your own way to Malta.

Malta has great connections, with all major European and UK airports flying directly into Malta daily. There are more indirect options for travelling via mainland Europe.

Malta has one airport, Malta International.

LOCAL INFO

The average temperature on the island is 24 degrees in May, so should be perfect weather! We still advise you to bring a jacket or jumper for the nighttime.

There are a number of other towns across the island. However, the best place to stay is Bugibba/St Paul’s, which is close to the festival site.

We recommend staying in Bugibba/St Paul’s area as this is a good hub to be in with the parties in a few different locations. The island is very small and travel is incredibly easy so you will be easily able to get to and from each location. Full details to be announced very soon.

There are cash machines across the island of Malta where you can withdraw Euros as well as bureaux de change in some hotels.

The official Maltese currency is the Euro, which can be bought easily at the bank, the post office, or at the airport.

The best way to travel around Malt is by Uber / Bolt

COMMUNICATION

The majority of network providers now offer calls, SMS and data roaming whilst visiting EU countries free of charge, this includes Malta. Be sure to double-check with your provider in terms of tariffs, especially when it comes to data. Take extra care of your usage and keep an eye on your allowances whilst on the island.

We’re working with hotel providers to ensure that WiFi is available in communal areas, but we cannot guarantee WiFi access in all accommodations.

Description of image
Description of image
Description of image
Description of image